Return and Exchange Policy

Cancellation Policy:

Cancellation or change of products will be accepted only within 48 hours of placing an order. Post 48 hours a Cancellation Fees of up to 10% on the final product price shall be deducted from the paid amount and the difference will be refunded

7 Days Return Policy:

• Any item that shows signs of damage, wear and tear, alterations, resizing (by a jeweller other than C-cube) will not be accepted under this policy. The product must be the same as shown on the website with all the supporting paperwork.
• You are eligible for an exchange on C-cube for 100% Quality Check Value in7 days return policy. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchase. One order can be exchanged only once.
• If the customer still wishes to take a refund, a Return Courier Charges will be Deducted and the Balance Quality Check Value of Return product will be Refunded within 45 days.
• For the customized Order Item, Return and Exchange Policy shall not be applicable. Only Cancellation Policy Applicable.
• After that it shall fall under 365 Days Exchange Policy

365 Days Exchange Policy:

• In case of Diamond with Gold jewelry or Diamond with Platinum jewelry, Current market value of the product (as per net weight of the metal and total carat weight of diamonds). This can be used to purchase any Available Diamond Jewelry. This Can’t Be Use for Customized Jewelry.
• The Balance of Wallet need to use within 365 Days of Exchange Policy.
• The prevailing market value will be determined by C-cube after Quality Check.
• In case the value of the new product is higher than the exchange value of the old product the difference will be paid by the customer. In case the value of the new product is lesser than the exchange value of the old product the difference will be held as credit for future purchases.